Case Study 3: Event Administration / VA support
Inclusive Learning (Lancs) Ltd – Eleanor Hick
I knew Eleanor during my employment at Lancashire County Council. Her main role as School SEN Adviser was supported by other admin staff, but she was often linked with Literacy and Numeracy projects handled in my admin team. Eleanor established her own independent teaching and learning consultancy at a similar time to me setting up AdminAnywhere.
I began to support Eleanor in the summer of 2013, as her business was starting to gather momentum and she planned further development to extend her training courses beyond the initial boundaries of Lancashire. So she needed someone to manage all the course administration. With my extensive background and knowledge of working with schools and experience in organising training courses, AdminAnywhere was the perfect solution for Eleanor's business.
Initially I set up a booking system, and created a contacts list for all the primary schools across Lancashire and Cumbria. Then I set about to design and create templates for the business documentation that she would need.
Eleanor didn't have a website at that stage, so I created one for her (I'm far from being a website designer and would not generally include that in the services I offer). What started as a small site to introduce her business has developed into a one-stop resource for the Special Educational Needs teachers she supports. Having full administrative rights and management of the site is a key to its success, keeping it accessible to maintain and update with all the regular new information that Eleanor wishes to share.
I continue to support Eleanor, creating all the documentation for each course, I despatch the fliers to advertise them and all the associated documentation and communication to see the courses from inception to delivery, and the invoicing that follows. I handle all the bookings and enquiries as they arrive each day, along with other admin support as required; often without input from Eleanor as I know the schedules and I know what needs doing. Eleanor trusts me to handle the work. It must appear like there is full time office support for her business, but Eleanor is only charged for the time I have spent on her work each month, which on average actually equates to approximately around 4-5 hours a week.
I also produce her newsletters and continue to develop and maintain her website, so Eleanor's time is freed from admin pressures so she can focus on the training, course development, one-to-one support she provides to some schools; and her writing too.
"The support and service I have had from AdminAnywhere has been fantastic an enables me to focus on my core business, knowing the admin side is being taken care of. Julia offers a professional, efficient, reliable and cost effective service that I would recommend to anyone."
A teacher left this testimonial on a recent course evaluation: "Excellent admin service: reply straight away to queries" (AB, Sacred Heart Primary)